Privacy Policy Your Data & Privacy

Last updated: 29 September 2026

1. Our Privacy Commitment

This Privacy Policy explains how Stonwave Innovative collects, uses, stores and shares personal information when you visit our website, create an account, contact us or use services made available through the platform. We aim to handle personal information responsibly and apply reasonable safeguards appropriate to the information we process.

2. Information We Collect

Depending on how you use the platform, we may collect:

• account and identity information such as your name, username, email address, phone number and country;
• information you submit through contact, support, verification or account forms;
• transaction, funding or withdrawal information where those services are used;
• technical information such as IP address, browser, device, login and security-event information;
• communications between you and our support or administrative team;
• other information required to provide a requested service or comply with applicable obligations.

3. How We Use Information

We may use personal information to:

• create, administer and secure your account;
• provide platform features and process your requests;
• send transactional messages such as registration, security and password-reset emails;
• respond to support enquiries and service communications;
• detect, investigate and prevent fraud, abuse and unauthorized access;
• maintain, troubleshoot and improve the website and services;
• comply with applicable legal, regulatory, accounting or security obligations.

4. Legal Grounds for Processing

Where data-protection law requires a legal basis, we process information as necessary to provide services you request or perform an agreement with you, comply with legal obligations, pursue legitimate interests such as security and fraud prevention, or on the basis of consent where consent is required. The basis used depends on the information and the purpose for which it is processed.

5. Cookies and Similar Technologies

We may use cookies, local storage and similar technologies to keep sessions working, remember preferences, support security and understand website performance. Browser controls may allow you to restrict cookies, although disabling essential technologies may affect account or website functionality.

6. When Information May Be Shared

We may share information with service providers that support hosting, email, security, payments, analytics or other platform operations, subject to appropriate requirements where applicable. We may also disclose information where required by law, valid legal process, or where reasonably necessary to protect users, prevent fraud, enforce our terms or protect the security and rights of the platform. We do not state that personal information is sold to advertisers.

7. International Processing

Some service providers or technical systems may process information in countries other than the country where you live. Where applicable law requires safeguards for international transfers, we will use appropriate measures for the relevant processing.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining account and transaction records, resolving disputes, preventing fraud, enforcing agreements and satisfying applicable legal obligations. Retention periods may differ according to the type of information and the reason it is held.

9. Security

We use reasonable administrative and technical measures designed to protect personal information against unauthorized access, loss, misuse or alteration. No internet transmission or storage system can be guaranteed to be completely secure, so users should also protect their passwords and devices and notify us promptly of suspected unauthorized access.

10. Your Privacy Rights

Depending on applicable law and your location, you may have rights to request access to personal information, correction of inaccurate information, deletion, restriction or objection to certain processing, or a portable copy of certain information. Some requests may be limited where information must be retained for security, legal, transaction-record or other legitimate purposes. We may need to verify your identity before acting on a request.

11. Children's Privacy

The platform is not intended for children or persons who do not meet the minimum legal age required to use the relevant services. We do not knowingly seek to create accounts for children where such use is prohibited.

12. Third-Party Links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and this Privacy Policy does not control services that Stonwave Innovative does not operate.

13. Changes to This Policy

We may update this Privacy Policy as our services, practices or legal obligations change. The latest version will be posted on this page with its effective date. Where appropriate, material changes may also be communicated through the website, dashboard or account email.

14. Contact Us

For privacy questions or requests, contact support@stonwaveinnovative.live.